Grays facing $10 million penalty for “misleading” auction ads

AutoExec Summary
Grays is facing legal action for misleading car listings on its website, with the ACCC alleging false descriptions and failure to disclose faults. The e-commerce site has admitted to breaching consumer law and may face a $10 million penalty. Grays is cooperating with the investigation and has committed to providing redress to affected consumers. The ACCC warns of potential scammers using the case to offer fake refunds. Grays CEO has apologized and outlined changes to improve customer service and compliance.
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