Car park operator fined for reserving spaces that weren’t necessarily there

AutoExec Summary
Secure Parking has been fined almost $11 million for misleading customers about their online pre-booking service, Secure-A-Spot. The car park operator admitted to making false claims that customers could reserve parking spaces at specific dates and times when this was not the case. The Australian Competition and Consumer Commission (ACCC) found that over 10 million bookings made between June 2017 and June 2022 were unable to be honored. Secure Parking has been ordered to pay the fine, cover ACCC costs, issue corrective notices, and review complaints handling systems. The company operates over 600 facilities in Australia under its parent organization, Park24 Co Ltd.

Brands mentioned: Secure Parking, Park24 Co Ltd.