Consumers facing substandard smash repairs or months of delays as insurers cut costs – industry sources

AutoExec Summary

The tension between car repair workshops and insurance firms has escalated, prompting calls for lawmakers to intervene and regulate the sector. Car owners face long wait times or subpar work due to insurers pressuring workshops to cut costs, potentially compromising safety. The Motor Trades Association is pushing for the Motor Vehicle Insurance and Repair Industry Code of Conduct to be legally enforceable, addressing the power imbalance between repairers and insurers. Regulators are urged to adapt regulations to ensure cost-saving measures do not compromise safety standards, while insurers dispute claims of widespread quality issues.

Brands mentioned: MTA