At your service: The best brands for car maintenance

AutoExec Summary

A recent JD Power survey reveals that mass-market car brands, particularly Mazda, have significantly improved customer service in Australia, while luxury brands like Audi, Mercedes-Benz, and BMW have declined. Mazda topped the rankings with a score of 819, followed by Audi at 802. The survey highlighted the importance of service quality, transparency, and efficient processes in customer satisfaction. Mitsubishi, Kia, and Jeep received the lowest scores, indicating a need for improvement in their service delivery.

Brands mentioned: Mazda, Audi, Toyota, Honda, Mercedes-Benz, BMW, Mitsubishi, Kia, Jeep, Ford, Holden