Honda Australia accused of lying to customers

AutoExec Summary
The ACCC has taken Honda Australia to court, alleging misleading communication regarding service requirements for customers of Tynan Honda and Astoria Honda dealerships. The ACCC claims Honda falsely informed customers that these dealerships had closed, depriving them of informed choices for servicing their vehicles. Honda’s new sales structure, introduced in 2021, ended franchise agreements with numerous dealers. The ACCC argues that Honda’s actions harmed both customers and the independent dealerships, which remained operational despite losing their franchise status.

Brands mentioned: Honda